TERMS AND CONDITIONS

This website uses an SSL certificate to ensure encrypted transmission of personal data. For more details on data processing, please consult our Privacy Policy. By placing an order on the online store on this website, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general terms of sale and payment outlined below. In case of order rejection, even if payment has already been made, TBS Srl undertakes to refund any amount paid. No liability is assumed for indirect damages not attributable to gross negligence or intent, except as provided by current regulations.

Purchase Method

Order receipt is confirmed by the system via email, sent to the address provided by the Customer. This confirmation email includes the date, time, and order number, which must be used in all further communications. The Customer is responsible for providing accurate data during the purchase.

Payment Methods

Goods can be purchased via Bank Transfer or Credit Card (via Stripe). If an item is unexpectedly unavailable and the order is not accepted, a refund will be issued.

Bank Transfer
TBS Srl will ship the order only after the full amount is credited to TBS Srl’s bank account. The payment must be received within 7 days of order confirmation. After this period, the order will be automatically canceled. The payment reference must include the order number, order date, and the Customer’s full name.

Credit Card
Visa, MasterCard, and American Express are accepted via the Stripe payment platform.

Stripe
Stripe can be used to pay with a credit card (Visa, MasterCard, American Express) or with a Stripe account balance.
At checkout, the system will redirect the Customer to Stripe’s website for payment.
Financial data will not be shared with the seller but managed by Stripe. Stripe will send an email confirmation for each transaction. If the order is canceled by the Customer or the seller, the amount will be refunded to the Customer’s account.

Governing Law

The sales contract between the Customer and TBS Srl is concluded in Italy and governed by Italian Law. For civil and criminal disputes arising from this contract, if the Customer is a consumer, jurisdiction lies with the court of their municipality of residence. In all other cases, jurisdiction is exclusively with the Court of Pisa.

SHIPPING

Shipments are made within 3 working days of payment confirmation. All shipments are insured and sent via DHL Express. Please ensure someone is available to receive the package.

Delivery Times

  • Standard: 5–7 working days
  • Remote areas or islands: 7–10 working days

Free shipping for orders over €2990.00 + VAT

Standard Shipping Costs (Trentino, Veneto, Aosta Valley, Lombardy, Piedmont, Friuli-Venezia Giulia, Tuscany, Emilia-Romagna, Umbria, Marche, Lazio – excluding islands):

  • 0–1 kg: €20.00 + VAT
  • 2–12 kg: €30.00 + VAT
  • 13–19 kg: €40.00 + VAT
  • 20–25 kg: €50.00 + VAT

For all other regions (Liguria, Abruzzo, Sardinia, Molise, Basilicata, Apulia, Campania, Calabria, Sicily), all islands, remote or difficult-to-access areas, you will be contacted by our team with the shipping cost to be paid separately.

We cannot guarantee that the courier or delivery driver will contact the recipient to arrange delivery on a preferred day or time slot.

Shipping Tracking
All shipments are made via DHL Express.

RETURNS

There are two situations in which returns for a refund are accepted:

1. Pursuant to Articles 52 and following of the Italian Consumer Code, the Customer has the right to withdraw from the contract within 14 calendar days without providing any reason.
2. If the delivered item is not in accordance with the order or was damaged during shipping.

Return Conditions:

  • The Customer must notify TBS Srl via email and strictly follow the return instructions provided by the company.
  • Products must be returned in their original packaging, complete (accessories, box, jewelry case, certificates…), and in perfect condition. If products are incomplete, damaged, worn, or dirty, TBS Srl reserves the right to issue only a partial refund.

Returns are **not accepted** for custom-made or personalized goods or purchases made by VAT-registered customers (B2B), as they are not subject to consumer protection laws.
Return shipping costs are the responsibility of the Customer, as per Article 57 of the Consumer Code.

Return Address:
TBS Srl, Via Camporcioni Est 14 – 51019 Ponte Buggianese (PT), Italy.
It is strongly recommended to use a **tracked shipping method**.

REFUND POLICY

TBS Srl will refund the Customer within 14 days of receiving the returned goods. The refund period begins from the date of receipt of the return or proof of shipment provided by the Customer. Refunds will be issued via the same payment method used for the purchase and only to the account of the person who made the original payment.